Terms of Service

When you book online you pay a deposit — the exact amount is shown before you pay, and for most services it's a share of the total rather than the whole thing. The balance is due when the work is finished. Some smaller services are paid in full at booking; either way, the figure you approve at checkout is the figure we charge.

Card payments are handled by Stripe. We never see or store your card number.

Is the price I see online the price I pay?

Yes, as long as the vehicle matches what you told us. Pricing is based on the size and condition you select when booking, so if the vehicle turns out to be significantly different from that when we arrive, we'll talk it through and agree any change with you before we start work — never after.

Give us at least 24 hours' notice and you can move or cancel your appointment with your deposit refunded in full. Inside 24 hours we may keep the deposit — that slot was held for you and is usually too late to fill — but talk to us, because life happens and we would rather reschedule you than keep your money.

There's no self-serve reschedule yet, so call or text +1 (720) 703-2795 and we'll move it.

We'll wait 30 minutes at the address you gave us. If the vehicle isn't accessible after that — nobody home, a locked gate, a car that's been moved — we have to treat it as a missed appointment and the deposit covers the trip. Tell us about gates, codes and parking in the notes box when you book and this never comes up.

What happens if the weather stops my appointment?

Colorado weather being what it is, this comes up. If conditions mean we can't do the job properly, we'll get in touch and find you another date. If rescheduling doesn't work for you, you get your deposit back in full — no argument.

We're a mobile service, so we need somewhere legal and reasonably level to work, and enough room to open the doors and walk around the vehicle. We bring our own water and power. Please clear personal belongings out of the car before we arrive — we'll work around them if you can't, but we can't clean what we can't reach, and we'd rather not move your things.

Do you need a garage for paint protection film or ceramic coating?

Ideally, yes. Film and coatings cure best in a clean, covered, dust-controlled space, and a garage or carport gives the best result. It isn't always a dealbreaker — get in touch with the details of where the vehicle will be and we'll tell you honestly whether it'll work.

We'll point out anything we notice before we start — existing scratches, chips, dents, cracked trim, worn clear coat, a windscreen chip that could spread. Detailing, correction and film work can make pre-existing damage more visible simply by cleaning up everything around it; that isn't new damage and isn't something we can undo.

Some things we won't touch rather than risk: failing clear coat, aftermarket wraps or paintwork of unknown age, and heavily corroded trim. If we find something like that we'll stop and talk to you before going further.

If we damage something, we'll own it and put it right. Tell us the same day so we can see it ourselves.

Diamond Clean Satisfaction Guarantee: If you're not completely satisfied with your service, contact us within 24 hours and we'll work with you to make it right.

Detailing is craft, not chemistry that works identically on every car. We'll tell you what a service will and won't achieve on your vehicle before you book it, and we'd rather talk you out of a package than take money for a result we can't get. Durability figures quoted for coatings and film are the manufacturer's, and depend on how the car is washed and stored afterwards — we'll show you how to look after it.

Gift cards can be spent on any service, don't expire, and can't be exchanged for cash. A card's balance is applied at checkout and whatever is left stays on the card.

What we collect and what we do with it is set out in our privacy policy. The short version: what we need to detail your car and get paid for it, never sold to anyone.

If these terms change, this page changes with it and the date below is updated. The terms that apply to your booking are the ones published when you booked.